Prague Commencement Speech (May2016)
Executive Scholars Workshop Highlights, London 2016
The Stats - The high costs of inadequate communication:
- 2/3 of employees do not receive enough information during corporate change (Holmes Report, 2011)
- 71% of employees feel managers do not spend enough time explaining goals and plans (Enterprise Minnesota, 2013)
- Inadequate communication creates an average loss per company of $62.4 million per year (Grossman, 2011)
- Communication failure was reported in over 70% of cases as the primary root cause of patient harm (US Joint Commission for Hospital Accreditation, 2005), and in 2010 cost U.S. hospitals $12 billion (Agarwal, R., Sands, DZ, & Schneider, JD)
Speaking
Employee Engagement is not the goal
London Hospitality Industry Executives, 2016
In what direction is your focus?
Commencement Address, InterActive Universities, Prague, CZK, 2016
Leadership in transformative times
Laureate Executive Leadership Summit, Marbella, Spain, 2015
The pen is mightier than the sword but the tongue is more dangerous
Alumni Event, Glion Institute of Higher Education, London, 2014
What you heard is not what I said
Glion Executives, Bulle, Switzerland, 2014
“Conversational Intelligence: Because 1 in 10 conversations miss the mark”
“Strategic Customer Experience for Transformation & Sustainability”
“Why the Golden Rule isn’t so golden: Appreciation is what your co-workers really want”
“Success in leading change initiatives”
“Employee engagement, what’s missing?”
“Communicate to be heard: Retain, manage & motivate Gen Z, Y, X & the Baby Boomers”
“Conversational renovation to increase the customer experience: Neurology inquisition”
“Developing greater team effectiveness though understanding communication styles”
testimonials
You hired good people, yet, perhaps you wonder what has happened? Perhaps staff aren’t portraying the excellence you saw when hired. Leaders regularly lament that they need their teams to be better engaged or are seeking methods of motivation. Yet, workers cannot be motivated because they already are motivated – just not by the same things you are! Imagine having improved morale and employee engagement, leading to greater service provided to clients, customers and guests, stronger teamwork with fewer mistakes, and the getting of things done right the first time?
CALL DR. ANDREA FOR POWERFUL IDEAS!